Recently I was doing online booking using Malaysia Airlines (MAS). In summary, the experience is too bad.
I cannot login using GMail with password.Sending email as feedback to get support, but never get reply.- Passenger name cannot be too long. Need to use initials.
- The first name and last name is super weird. The last name suppose to be family name. For Chinese with Christian name, such as James Wong Hang Seng, the family name is Wong, the last name suppose to be Wong, but the instruction says to fill the last name as James Wong. This doesn’t make any sense.
- I signed up the account, but then I cannot edit my name, due to “security”.
- After I booked the tickets, the booking is not shown in my account. I have to add trip to my own account. This doesn’t make sense as well. What for I signed in to do the booking? Can’t it just auto associate my account with the booking? If I can add any trip to my account, that means I can just simply add anyone’s trip to my account. Security?
- When using web, I can’t sign in with “remember me” feature. Frequently logged out, and each time login requires OTP from mobile number.
In conclusion, it is super inconvenient to use MAS online for doing the booking. I will suggest MAS to learn from other airline. Or hire some very experienced project managers and software engineers.
Though I don’t think my review will be read.
P/S (2023-02-15): My email feedback was recently replied, and the GMail email address can be used to login with password, though I have signed up with another email account.
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